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Your Rights and Our Legal Commitments

s9asian operates under a clear legal framework that governs how your account, data and transactions are handled — available where local law in Malaysia permits.

Terms of UsePrivacy PolicyCookie PolicyAccount RightsData Retention
s9asian Your Rights and Our Legal Commitments
CONTACT CHANNELS

Reach Us on Legal and Policy Matters

If you have a question about how our terms apply to your account, need to submit a data access request, or want to raise a policy concern, our support team is ready…

Live Chat Our live chat connects you directly to a support agent who can escalate legal or policy questions to the compliance desk without you needing to navigate separate contact forms.
Email Support Send detailed legal queries, data access requests or account-related policy concerns to our dedicated support email. Written records help us track your request from submission through to resolution.
Help Centre Our Help Centre holds summaries of key policy sections, clarifications on account terms and step-by-step instructions for submitting formal requests — available any time from your account dashboard.
ACCOUNT PROTECTION

Data Handling, Security and Your Account Rights

We handle your personal data under strict internal controls and in line with applicable Malaysian data protection requirements.

Data We Collect

We collect only what is necessary to operate your account — registration details, transaction records and session logs. We do not sell or share personal data with third-party marketers under any circumstance.

Cookie Usage

Cookies on s9asian track session state, language preference and security tokens. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality but will not prevent access.

Account Security

Your account is protected by encrypted login, two-factor authentication options and automatic session timeouts after periods of inactivity. Any suspicious access attempt triggers a security alert sent to your registered contact.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure, as required by applicable law. Transaction records linked to Touch 'n Go, GrabPay, Boost atau FPX are kept for audit and dispute purposes.

Your Right to Access

You have the right to request a copy of the personal data we hold about you. Submit a written request via email or live chat, and we will provide a structured data report within the timeframe required by local regulation.

Requesting Changes

To update, correct or request deletion of your personal data, contact support with your account details and the specific change needed. We will confirm the action taken and note any legal holds that prevent full deletion.

Common Questions About Our Legal Terms

The questions below cover the legal and policy areas we hear about most — from data rights to account access and how our terms interact with Malaysian law. If your question is not listed here, reach our compliance-aware support team through live chat or email.

Our terms apply to all accounts where access is permitted under local law. Eligibility and access depend entirely on your jurisdiction; by using the platform, you confirm that doing so is lawful where you are located in Malaysia.

We collect your registration details, identity verification documents where required, transaction history and session logs. This data is used solely to operate your account, process payments and comply with applicable legal obligations.

Yes. Submit a written data access request via email or live chat. We will compile a structured report of your personal data and deliver it within the timeframe set by applicable Malaysian data protection requirements.

We retain data for the period required by local law and internal audit obligations. Transaction records — including those from Touch 'n Go, GrabPay, Boost atau FPX — are kept for a defined post-closure period for legal and dispute purposes.

Contact support in writing with your account identifier and the specific data change you are requesting. We confirm the outcome once actioned and note any legally mandated holds that prevent full or partial deletion.

We publish updated terms on this page and may notify you via your registered contact. Continuing to use the platform after the effective date of any update constitutes your acceptance of the revised terms and conditions.

Raise the concern directly with our support team via live chat or email, clearly describing the issue. If the matter is unresolved after our internal review, you may escalate to the relevant data protection authority in your jurisdiction.